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What's The Fastest Growing Website?
Fast Company
By Chris Dannen
February 11, 2008
If you had to guess what type of site could grow its visitor base
by 349% in 2007, what would it be? Some fashionable social network?
Some free Web 2.0 app? I would have guessed ICanHasCheezburger.com,
but then, I only know my own browsing habits.Of course, we'd all
be wrong. The fastest growing web property, according to comScore,
is EverydayHealth.com: a health-oriented community site moderated
by a group of 20 physicians.
The company that operates it, Waterfront
Media, is no stranger to runaway hits; it was the progenitor of
the South Beach Diet, the Sonoma Diet, and a handful of other health
and wellness franchises. But EverydayHealth is different: it serves
as a kind of experiment, seeking to socialize the the old support
system -- friends, family, doctors -- in the online space. It doesn't
mean to replace these people; when posts or discussions indicate
that a user needs real medical attention, the site has ways of
flagging them for trained healthcare moderators to respond. But
it's a supplement to the old support system, and as such, it's
an interesting phenomenon.
The site's approach eschews the role
of health encyclopedia -- a role amply filled by WebMD, Drugs.com,
Yahoo Health and others -- and concentrates on various kinds of
interpersonal support. Ben Wolin, the co-founder and CEO of Waterfront
Media, told me that EverydayHealth "is not a space that users visit
to simply look up information... but an organic and active place
for users to proactively manage their conditions and find ways
to live better, healthier lives." Of course, "managing" your health
isn't quite like managing your portfolio, so what does this mean?
That depends on whether you're looking for hard facts or just a
forum to voice your concerns. The site does have a dossier on the
symptoms, treatments and prognoses of a host of common and not-so-common
ailments, but its unique contribution to the online health realm
is the team of doctors that write for the site.
They're concise and informative without being digressive or preachy, and while
they can't respond to every question the millions of users pose,
they do address the most common ones and digest new information
on a litany of diseases and conditions.If you have questions or
you're looking for someone to commiserate with, the message boards
are the place. They're very active -- several million people are
registered users of the site -- and supplemented by a start-your-own-blog
feature. Most people seem to opt for the message boards over the
blogs, since it's the feedback that is helpful, and blogs are,
by nature, somewhat declarative and lonely. Reading the message
boards is alternately inspiring and heartbreaking. One thread in
the "Emotional Health" category began with a user who was curious
if anyone else was suffering both depression and major anxiety,
and how they were dealing with the treatments. The first response
was heartening, and began: "I have been going through both for
several years, although a bit different than your story." But the
second post was moribund: "I have been battling depression and
anxiety for my whole life... I just don't know what to do anymore.
I just want to be able to work and not feel so exhausted and doomed
all the time." Does writing that on anonymous message board help?
Many health concerns are, for many Americans, still taboo and tough
to discuss. For that very reason, the anonymity and camaraderie
of online message boards may be a strangely ideal match for the
average health-site user.
The user that wrote that sad reply about
depression also mentions in her post that "my husband and I don't
have a good marriage." Maybe she feels like her problems burden
him, or maybe she's embarrassed. What's more important is that
she felt compelled to tell her story on a message board, and that
doing so obviously provided her some comfort that she can't get
from the prescription drugs she mentions, or the people in her
life. Viewed in that light, it's no surprise that EverydayHealth
has been growing in leaps and bounds; it's a poultice for the social
soreness -- maybe loneliness, maybe embarrassment, maybe confusion
-- that often surrounds sickness. Obviously, many users are there
just out of curiosity, or concern for their general health. But
it's heartening to think that the internet might be a tool not
only for entertainment, or information, but also some kind of authentic
human interaction. As an online culture, we may be heading for
collectivism -- but that doesn't have to mean the Web has to be
impersonal.

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