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Start-up thinks 'thin client' can span digital
divide
NComputing Links Many Workstations to 1
Computer
Mercury News
By John Boudreau
July 17, 2008
Stephen Dukker believes he has what the world is looking for:
The People's PC. But it's not really a PC. The chairman and chief
executive of NComputing in Redwood City is pursuing a computer
revolution with a small box that turns low-cost desktop computers
into servers that feed dozens of work stations.
In tech parlance, it's called "thin client" technology - devices
that have no processing power and store information on servers.
NComputing's "virtualization" software taps into unused capacity
in high-performance PCs and disperses that power to up to 30 other
terminals.
NComputing expects to sell 1 million "seats" - the thin box that
connects a monitor, keyboard and mouse to a nearby PC - this year
at a cost of just $70 each.
Dukker and others in the developmental aid field see NComputing
as a relatively inexpensive way to connect the poorest pockets
of the world to the Internet. The start-up has 14 offices around
the globe that provide tech help to create an ecosystem to support
the devices - a critical component in narrowing the global digital
divide.
"If you depend on governments to do this, you will fail," Dukker
said.
The company's model for the developing world competes with that
of the non-profit One Laptop Per Child project, which grabbed headlines
by declaring it could make a $100 laptop. The machines now sell
closer to $200, though OLPC founder Nicholas Negroponte maintains
the price for mini-laptops could drop to $75 by 2010. So far, about
600,000 have been ordered globally, with 85,000 shipped to U.S.
consumers, according to Negroponte.
Dukker, a 30-year veteran in computer manufacturing who founded
eMachines, said the OLPC price does not include the costs of transportation
and support needed to service computer networks. There are many
developing regions where the most basic infrastructure doesn't
exist.
"OLPC is a wonderful device, but it trivializes what PC companies
do," he said. "It's the equivalent of HP saying, 'We are selling
a PC for $200, but you have to pick it up in China.' "
Many companies, from Intel to Asus in Taiwan, hope to sell low-cost
laptops to the developing world. Intel predicts more than 50 million
mini-computers will be sold globally by 2011.
But IDC analyst Bob O'Donnell doesn't think the laptops, which
are still too pricey for many in the developing world, will gain
traction. "I think the growth will be more muted," he said.
NComputing, which does not disclose its revenue, is profitable,
Dukker said. The company has partnerships with numerous international
non-profit groups, including U.S.-based Save the Children, Ateliers
Sans Frontieres in France, Bangladesh-based BRAC, the Organization
for American States, UNESCO and the Azim Premji Foundation, founded
by the chairman of the information technology giant Wipro in India.
In addition to being inexpensive out of the box, NComputing's
technology costs a lot less to operate and maintain than traditional
PCs. The company says its devices are at least 95 percent more
energy efficient than computers.
"Most of the developing countries have an enormous number of poor
people struggling for survival on incomes of less than $1 to $2
a day," Abdul-Muyeed Chowdhury, chairman of BRAC, said in an e-mail. "This
technology, unless something newer and cheaper comes to the market,
is the best available solution to the problems of poor people."
NComputing's model isn't new. During the 1990s, Oracle Chief Executive
Larry Ellison, as well as Sun Microsystems Chairman Scott McNealy,
preached about a PC-less world in which networked work stations
would operate off a remote server. The movement, though, never
took hold.
Dukker believes the time for his model has arrived in today's
era of fast Internet service, a growing acceptance of "cloud" computing,
in which material is stored on servers, and increasing pressure
on companies to be green by using less power. With $40 million
in venture backing, NComputing hopes to extend its reach to corporate
America at a time of growing interest in centralized computer systems."
This is a solution for the United States," he said. But the company
faces a host of challenges, including how to deal with software
licenses, said Gartner analyst Federica Troni. Its system allows
several users to tap into one PC or server using a single copy
of the operating system. In emerging markets, Microsoft offers
special licenses, but not in the United States.
The company also must deal with tough competition from entrenched
thin-client competitors, such as San Jose-based Wyse Technology.
NComputing has, though, made its mark in providing high-quality
computing to the overseas masses. Fifty percent of its business
comes from poor countries.
"We may be the first company in the history of IT that has built
itself into a sustainable, profitable company based on serving
the under-developed world before we became a big hit in the developed
world," Dukker said.

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