Building your CS team from the ground up

In this workshop designed for founders and early-stage executives building CS teams from the ground up, Rachael McBrearty, 3x Chief Customer Officer and Scale advisor, covers the steps to building a world-class CS organization at an early-stage startup.

Specifically, Rachael discusses actionable tools and best practices for:

1. Mapping the CX journey
2. Designing the optimal CS process
3. Hiring the right CS roles
4. Building a metrics model to monitor progress against strategic goals

Mastering these four steps is critical for any startup looking to minimize churn, unlock expansion revenue, and build strong customer advocacy.