Customer Success in the Customer Lifecycle

Best practices for Customer Success at all stages of the customer journey, with Scale's Dale Chang, Gainsight COO Allison Pickens, and KeepTruckin VP of Customer Success & Support Sam Lee.

Scale's Dale Chang leads a wide-ranging discussion of Customer Success best practices throughout the customer journey, featuring Allison Pickens, COO of Gainsight, and Sam Lee, VP of Customer Success & Support at KeepTruckin. Thanks to Allison and Sam for sharing their battle-tested advice on how to lead CS teams and increase their impact throughout an organization.

You can access a full transcript of this interview here.

Originally published October 29, 2019.