Customer Success in the Customer Lifecycle

Scale’s Dale Chang leads a wide-ranging discussion of Customer Success best practices throughout the customer journey, featuring Allison Pickens, COO of Gainsight, and Sam Lee, VP of Customer Success & Support at KeepTruckin. Thanks to Allison and Sam for sharing their battle-tested advice on how to lead CS teams and increase their impact throughout an organization.

You can access a full transcript of this interview here.