Fixify

Fixify enables businesses to offer world-class IT support to their employees without the hassle and overhead of building a big internal team.

Every organization with knowledge workers has IT demands whose complexity increases with size. Central to the IT function is the helpdesk, which is responsible for supporting employees. All too often we’ve seen organizations struggle to meet their internal IT demands. Ultimately, organizations have to choose between poor support (e.g., bad SLAs) or a high cost (hundreds of dollars per employee per month) when outsourcing or having an in-house team.

Fixify resolves this tradeoff with an IT helpdesk service solution that is smooth, fast and cost-effective–one that serves the needs of their employees. To make this possible, they’ve built automation, powered by the latest in AI, that can handle a majority of support tasks. Where automation reaches its limits, skilled professionals from Fixify’s team can also step in, creating a perfect blend of technology and human expertise.