Using technology to improve the insurance experience for brokers, agents, and their clients is complex and challenging. These hurdles are precisely what make innovation so important and impactful. Vertical-specific GTM requires specific market knowledge and expertise. Selling to brokers is…
As we’ve written before, we’re particularly interested in software that supports the work of insurance brokers. Brokers provide a service that we know is resilient in the current market. Customers care about having an agent that is experienced, knowledgeable, and…
Scale has been attending both ITC and Money20/20 for the past decade. For both conferences, this year’s was the first since ChatGPT was made generally available and LLMs exploded onto the scene. The impact of LLMs have varied widely by…
Large language models are poised to have an immediate effect on how businesses use software. While the exact scale and impact of AI is not a topic we aim to wrestle with here, the intuitive applicability of this technology across…
Spoiler: yes, it is worth the hype. We’re convinced that recent regulatory advancements (data interoperability, pricing transparency, digital prior authorization) and technical unlocks (foundation models for natural language processing, speech understanding, and OCR) remove key rate-limiting factors and pave the way for revenue cycle…
In 2017, we published our first piece on Insurtech, and opportunities for newcomers to differentiate themselves. We subsequently invested in Root Insurance in car insurance, Spruce in title insurance, and Archipelago Analytics in large value property insurance. Fast forward six years, and…
