Scale Studio: Lessons from Two Years of Benchmarks
Update on the latest developments with the benchmarking platform Scale Studio.
Author: Dale Chang
Enterprise SaaS Returns to Growth Mode: Scale Studio Q3 Data
How much growth is possible next year? Scale Studio data on Q3 performance has us cautiously optimistic for enterprise SaaS in 2021.
The Wonder Years of SaaS: Balancing Growth and Sales Efficiency
On the path to IPO, when does it make sense to sacrifice sales efficiency for revenue growth? We look at the data behind the “Wonder Years”.
SaaS Metrics: A History of the Magic Number
“It’s… Magic!” Every superhero has an origin story. Here’s how one humble SaaS metric became the super-useful Magic Number.
SaaS Metrics: A Primer on SaaS Sales Efficiency
A founder's refresher on the sales efficiency metric: how it’s calculated, how it’s used, and what it tells you about your go-to-market model.
What a Difference a Quarter Makes: COVID’s Impact on Q2 Performance
During Q2, enterprise SaaS grew but at a slower rate. Here is the ARR attainment data for Scale's portfolio during the first full quarter of COVID.
Burn Rate: A Founders Refresher on SaaS P&L
The first in a series on burn rate, we cover the basics of the income statement (P&L) with a SaaS-centric look at its major components.
Customer Retention with the Thriving-Striving-Surviving Health Score
SaaS businesses need to understand every customer’s unique situation right now. Here’s how to run a customer health segmentation exercise without creating a lot of friction for your customers.
SaaS Metrics: Diagnose Customer Loss with Renewal and Retention Rates
Cash is king right now, and retaining customers is far more cash efficient than finding new ones. Here’s how to track Renewal and Retention rates.
Customer Retention Lessons From Early Movers in Other Industries
Consumer brands that quickly implemented renewal incentives provide useful tactics for enterprise SaaS startups.