Morale Matters: Some Do’s and Don’ts of Cost Cutting
Startups are scrambling to reduce cash burn, but acting too quickly can lead to self-inflicted morale damage that could linger well past the downturn itself.
Author: Dale Chang
SaaS Metrics: Getting More Signal from the Churn Metric
Our series on Customer Retention continues with a look at adjustments to the Churn rate calculation that add greater precision.
SaaS Metrics: To Understand Customer Retention, Start with Churn
Part 1 of a series on Churn and Retention for founders seeking a solid foundation in churn rate and retention analysis.
CCPA for B2B Software Startups
Download for a B2B startup-focused guide to California’s new privacy law
Is Your Sales Model Sustainable? Here’s a Tool for That.
Here's how to use our Quota <> Sales Efficiency Tool to set sales quotas at levels that support the long-term sustainability of your sales model.
How Scale Uses Data to Support Our Portfolio Companies
Scale Operating Partner Dale Chang spoke at the 2019 Web Summit on the topic of AI in VC.
Customer Success in the Customer Lifecycle
Best practices for Customer Success at all stages of the customer journey, with Scale's Dale Chang, Gainsight COO Allison Pickens, and KeepTruckin VP of Customer Success & Support Sam Lee.
Customer Success Isn’t an Add-On. Start Early to Win Later.
Prioritize customer success early to avoid inefficiency and missteps later
The Startup Funding Domino Effect: Seed to A to B to C
Startups are raising more capital earlier, impacting how venture investors evaluate Series A and B funding rounds
You Closed the Books on Another Quarter. It’s Time to Visit Scale Studio.
Update your performance metrics in Scale Studio to receive a new custom benchmark report on your growth, efficiency, churn, and operations