Perspectives

Perspectives, not platitudes.

Investment perspectives, market analysis, and growth playbooks from 30 years of backing Founders. What we've learned, what we're seeing, and what actually works.

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Tools, templates, and playbooks from operators who know what it takes to scale.
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Scale Studio
SaaS Metrics: To Understand Customer Retention, Start with Churn
Part 1 of a series on Churn and Retention for founders seeking a solid foundation in churn rate and retention analysis. 
Article
Scale Studio
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Dale Chang
Security
Trends
Cybersecurity Perspectives 2020
Scale's annual survey of trends in enterprise cybersecurity
Article
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Ariel Tseitlin
Trends
CCPA for B2B Software Startups
Download <The Startup Guide to CCPA> for a B2B startup-focused guide to California’s new privacy law
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Portfolio
Verticals
OM1: Leadership in the Real-World Evidence Data Market
OM1 uses machine learning to create unique datasets of real-world evidence that help healthcare companies accelerate regulatory approvals and better measure ROI.
Article
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Rory O'Driscoll
Portfolio
Productivity
Bill.com: Building a SaaS Leader with Conviction and Grit
Today the New York Stock Exchange began trading shares of BILL, marking the public debut of Scale portfolio company Bill.com.
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Trends
Is AWS Coming for Your Startup? Notes from re:Invent 2019
In a closed-door VC briefing, AWS provided a surprisingly direct description of how it decides whether to enter a new market.&#13;
Article
Trends
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Eric Anderson
AI Apps
Portfolio
Observe.AI Transforms Contact Centers with Voice AI
Announcing our investment in Observe.AI, the leading provider of next-generation voice AI that helps contact center agents provide better customer experience through AI-based coaching and insights
Article
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Andy Vitus
Trends
Will Open Source Get More Open in 2020?
Recent moves from Cloudera, Yugabyte, and Chef show their interest in getting more open. Though it’s too soon to say it signals a broad trend that others will follow. &#13;
Article
Trends
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Eric Anderson
Trends
Thoughts and Themes from Slush 2019
With VC investment in Europe up nearly 40% YoY, this year’s Slush conference mirrors the momentum and excitement of the region’s startup ecosystem.
Article
Trends
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Sam Baker
Trends
KubeCon Keeps Getting Bigger and Better
A venture investor's perspective on a few of the hottest topics at 2019 KubeCon - MultiCloudCon
Article
Trends
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Eric Anderson
Go To Market
Is Your Sales Model Sustainable? Here’s a Tool for That.
Here's how to use our Quota <> Sales Efficiency Tool to set sales quotas at levels that support the long-term sustainability of your sales model.
Article
Go To Market
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Dale Chang
Fintech
Trends
Who Will Be the First $10B Bookkeeping Automation Company?
Predicting where the next-generation, AI-powered bookkeeping automation market is headed by looking at the history of the payroll services market.
Article
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Stacey Bishop
Scale Studio
How Scale Uses Data to Support Our Portfolio Companies
Scale Operating Partner Dale Chang spoke at the 2019 Web Summit on the topic of AI in VC.
Article
Scale Studio
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Dale Chang
Security
Trends
Enterprises Want Security Software Bundled with Services
As enterprises manage personnel shortages and complex hybrid cloud environments, savvy cybersecurity startups are offering to shoulder some of that workload.&#13;
Article
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Ariel Tseitlin
Trends
Investing in the Cloud: From Gold Rush to Hunger Games and Beyond
The next 5 years in cloud investing will not be as easy as the last 10. Here's how founders can prepare their companies for the next era in computing.
Article
Trends
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Rory O'Driscoll

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Investment perspectives, market analysis, and growth playbooks from 30 years of backing Founders.
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